Yes. Posting something you found is free, recovering your own is free, and we take no commission on anything. The platform runs on donations rather than fees — because a charge, even 500 FCFA, would shut out exactly the people it exists for.

By answering questions only the owner could answer. The finder writes them from the item in their hands: four or five questions, and you need 67% right. No receipt, no paperwork, no photo to produce.

Because with several tries, guessing would be enough. One attempt is what makes passing mean something — and it is the same rule that protects you when somebody else tries to claim your item.

Nothing is taken from you. No penalty, nothing added to your record, and your contact details were shown to no one. If you missed by exactly one answer on an item the finder is holding, you can ask them to review your answers themselves — they decide, and it is not a second attempt.

So that nobody can identify a lost item — or its owner — just by browsing. The photo is blurred **entirely**, not only faces or numbers: there is no automatic detection of sensitive areas, the whole image stays blurred until somebody proves the item is theirs.

A public listing shows only the first two words of the description, then “•••”. The mask is always the same length, so it does not reveal how much text was hidden either. The description is where the details that would let someone guess the quiz answers live.

The title, the category, the subcategory, the city and the quarter. Never the description. A search that read the description would let someone find an item by typing a detail the quiz is supposed to verify.

No. No number appears on a public listing at any point. Contact details only pass between the two people involved in a verified claim, and the finder of a dropped-off item additionally decides whether to share theirs at all.

One of two ways. Either the finder keeps it and hands it over in person once they have accepted your claim. Or they leave it somewhere public — a filling station, a hotel reception — and meet nobody: passing the quiz then gives you the location, the instructions and a recovery code directly.

It is the code you show at the place the item was left, to prove to whoever is holding it that you are the right person. It appears only after you pass the quiz, and only on items dropped at a public location.

If the finder is keeping the item: yes, once they accept your claim. If they dropped it somewhere: only if they chose to share it — many drop items off precisely so they never have to meet anyone, and that choice is respected.

A voluntary thank-you, between 1,000 and 100,000 FCFA, that you can offer someone who kept your item safe. It is settled directly between you, by Mobile Money or hand to hand: the platform never touches the money and takes nothing from it.

No, never. The pledge is voluntary, and nobody may demand payment for returning something that is not theirs. If you cannot give anything, just say so — plenty of finders ask for nothing.

No, and it is the most common scam on a platform like this. Never pay before the item is in front of you. If you are asked for money to “release”, “unblock” or “guarantee” a handover, stop and report it from the claim.

No. There is no card, no wallet and no balance to top up here. Nothing passes through the platform: if there is a pledge, it goes straight from one person to the other.

You report it from the claim it concerns, and the report reaches us with the item, the claim and both parties already attached. An admin reviews the case and settles what can be settled. What cannot be settled peacefully is escalated to the police, who decide by law and their own investigation.

No, deliberately. Conversations happen on WhatsApp, with a link prepared for you once contact details are released. Running a chat would be expensive to operate and would ask you to learn one more tool, when WhatsApp is already on your phone.

Sixty days after it is posted, then it is retired automatically. And as soon as an item reaches its owner, its page goes with it — which is why a link shared three months ago may show nothing at all.

One thing only: inventing the three wrong options shown next to the right one, so the finder does not have to make them up. It receives the category name, the question the finder wrote, and the correct answer. Nothing else — no photo, no name, no number, no description.

Those are exactly why verification is a set of questions rather than an ID-number lookup. A wallet, a satchel or a keyring has nothing to type into a field, but their owner knows what is inside.

They can try, once, and they will face questions they do not have the answers to. On an item the finder is keeping, the finder also has to accept or refuse — a passed claim alone does not make them hand anything over.

Every account starts at 100 and moves between 0 and 200, on facts only: a handover completed, a claim abandoned, a report upheld. Stars left after a handover are counted separately and never move that score.

The name and reputation of whoever posts a found item are visible: that is what lets someone decide whether to trust them, and it is intended. Your email address and phone number are never shown, and a claimer's name is only shown to the finder concerned.

Yes, from your profile. Deletion becomes final after 30 days and you can cancel at any point in that window. It is refused while one of your claims is mid-handover — somebody may be waiting to give back an item you proved was yours. Afterwards your name and email are erased while your listings stay, with nothing left pointing to you.

The site installs itself onto your home screen from your browser's menu — there is nothing to download from a store, so nothing takes up tens of megabytes on your phone. It does need a connection to work.

Both, fully, and you can switch at any time without losing the page you are on. The language is part of the address, so a shared link opens in the language it was copied in.

Everywhere in Cameroon. Listings carry a city and a quarter, and search filters on both — that is how you find something lost near where you lost it.

No. We do not transport, store or handle any item. The handover happens between the two people, in person or through the drop-off point the finder chose.

If you have a claim open on it, report it from that claim: the report arrives with the whole context. Otherwise write to us — tell us which listing and what looks wrong.

WhatsApp is the fastest channel and the one we watch most closely. For a problem with a specific claim, go through the claim itself: the message reaches us with the full case attached. Our hours: Monday to Saturday, 9am – 5pm (WAT). We do not promise a response time — a small team answers, and it answers during those hours.